Video Walls Direct (VWD) warrants to the original registered Commercial End-user who purchases VWD Products from VWD or its authorized integrator/dealer that, commencing from the date of VWD's initial shipment of the Product, the Product will be free from defects in material and workmanship for the specified period of 2 years for LED Modules and 2 years for cooling fans, power supply of the display, remote power supply, control system (graphics card, transmit card, receive card) and control software, (the standard “Warranty Period”) under normal use and maintenance. This Warranty also includes access to phone support and if applicable, advanced shipment of replacement parts when an Extended Service Plan Agreement is purchased. Products under warranty include, modules, cooling fans, power supply of the display, remote power supply, control system (graphics card, transmit card, receive card) and control software. Failures not covered under this warranty include the use of VWD products outside of normal specifications including but not limited to; environmental conditions, End-user provided power, improper installation and failures outside of the manufacturing process or as a result of a natural or man-made disasters. End-user/Customers (defined as personal or organizational use and excludes resale, rental, lease or transfer of any kind of the products) remedy under this limited warranty shall be, at VWD’s discretion to repair or replace the failed component.
Process:
- End-user or authorized integrator dealer contacts VWD at the number provided. Provide model number, serial number, purchaser and purchase date.
- Description of the issue and troubleshooting shooting utilized to isolate the problem.
- VWD will perform an initial assessment to attempt to resolve the issue including working with the End-user or authorized integrator dealer utilizing customer furnished spares.
- If VWD determines the issue requires warranty action, VWD will issue a Return Material Authorization (RMA) to facilitate repair or replacement at VWD’s discretion.
- Customer will return the item identified in the RMA to VWD. Mark the RMA number on the shipping box. End-user/Customer is responsible for return shipping charges, including freight, taxes, duties and insurance.
- If the End-user/Customer has an Extended Service Plan Agreement in place with VWD, advance replacement is available. Refer to details and processes for advanced replacement contained in the Extended Service Plan Agreement.
- It is the responsibility of the End-user/Customer to package the authorized RMA to ensure no damage occurs in return shipping.
Restrictions:
- Product must be installed by an authorized integrator/dealer or installed by VWD or a VWD assisted installation.
- It is the End-user/Customer’s responsibility to inspect for damage during shipping. Although visual inspection is required upon receipt and immediate notification to the on-site carrier and to VWD if any damage to packaging or material is observed.
- End-user/Customer must ship the defective product to VWD when applicable within 14 days of issue of the RMA. Returned part becomes property of VWD.
- This warranty does not cover damage caused by weather, natural disaster, or civil unrest.
- VWD cannot ship replacement parts to a PO Box or APO/FPO box.
No warranties or conditions exist except those contained in this Limited Warranty document. No one from VWD or VWD's authorized Integrator/Dealer network can provide any warranty outside of this document. VWD can not be held liable under this Warranty outside of replacement with a new, repaired or refurbished product. VWD can not be held liable for any claim against End-user/Customer or any other party.
VWD reserves the right to change the terms of this warranty. Any changes will apply to products purchased after the effective date of the controlled document