Thank you for shopping at VideoWallsDirect.com. We are dedicated to providing you with a seamless shopping experience, including prompt and reliable shipping services. Please take a moment to review our Shipping Policy to understand how we handle shipping, delivery, and related matters.
1. Shipping Destinations: We currently offer shipping to addresses within the United States. Unfortunately, we do not ship to P.O. boxes or APO/FPO addresses.
2. Order Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During high-demand periods or promotions, processing times may be slightly extended. You will receive an email notification with tracking information once your order has been shipped.
3. Shipping Methods: We offer several shipping options to accommodate your needs, including standard, expedited, and overnight shipping. The availability of these options and associated costs will be displayed during the checkout process.
4. Shipping Rates: Shipping rates are calculated based on factors such as destination, weight, and shipping method chosen. The exact shipping cost will be provided at checkout before you finalize your order.
5. Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected and the destination. Please note that delivery times are estimates and not guaranteed. Delays caused by unforeseen circumstances, weather, or carrier issues are beyond our control.
6. Order Tracking: Once your order is shipped, you will receive a tracking number via email. This will allow you to monitor the progress of your package as it makes its way to your chosen delivery address.
7. Delivery Attempts: Our shipping partners will make multiple attempts to deliver your package. If they are unable to deliver the package after a certain number of attempts, it may be returned to us. In such cases, additional shipping fees may apply to reship the package.
8. Damaged or Lost Packages: We take great care in packaging and handling your orders. However, if you receive a damaged package, please document the damage with photos and contact our customer support within 3 days of receiving the package. In the case of a lost package, please reach out to us, and we will work with the carrier to resolve the issue.
9. International Shipping: For international orders (if available on any products) please be aware that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
10. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We will do our best to accommodate your request, but once an order has been shipped, changes are not possible.
11. Holidays and Weekends: Please note that our shipping partners operate on regular business days (Monday to Friday). Orders placed on weekends or during holidays will be processed on the next business day.
By making a purchase from VideoWallsDirect.com, you agree to the terms and conditions outlined in this Shipping Policy. We recommend reviewing this policy before placing an order. If you have any questions or concerns about shipping, please don't hesitate to contact our customer support.
This Shipping Policy is subject to change without prior notice. Any revisions will be posted on our website.