Thank you for choosing VideoWallsDirect.com for your product needs. We value your trust in us and are committed to providing high-quality products and excellent customer service. Please carefully review our Return & Refund Policy to understand our approach to returns, refunds, replacements, and warranties.
1. Return Policy: At VideoWallsDirect.com, we do not offer a return policy. All sales are final, and products purchased from our website cannot be returned for a refund, or store credit. Items can only be replaced.
2. Refund Policy: Similarly, we do not provide refunds for any products purchased from our website. Once an order is placed and processed, it is considered final, and no refunds will be issued.
3. Warranty and Replacements: All products shipped by VideoWallsDirect.com are fully insured and backed by our product warranty. If you receive a product that is damaged upon arrival or found to be defective within the warranty period, we will provide a replacement for the damaged or defective item at no additional cost to you.
4. Damaged Items Upon Arrival: If your product arrives in a damaged condition, please document the damage with clear photographs and contact our customer support within 3 days of receiving the item. We will initiate the replacement process after verifying the damage.
5. Defective Items Within Warranty Period: In the event that a product becomes defective within the specified warranty period, please reach out to us. Our customer support team will guide you through the warranty claim process and ensure that a replacement is provided. Please refer to our warranty policy for full details.
6. Warranty Exclusions: Please note that our warranty does not cover damages or defects caused by misuse, accidents, neglect, unauthorized repairs, or any alterations to the product. The warranty is also void if the product's serial number or warranty label is tampered with or removed. Please refer to our warranty policy for full details.
7. Warranty Claim Process: To initiate a warranty claim for a damaged or defective product, please contact our customer support at info@videowallsdirect.com with the relevant details, including your order number and a description of the issue. Our team will guide you through the necessary steps to process your warranty claim and arrange for a replacement. Please refer to our warranty policy for full details.
8. Proof of Purchase: To be eligible for a warranty claim, you must provide a valid proof of purchase from VideoWallsDirect.com, such as an order confirmation email or receipt. Please refer to our warranty policy for full details.
By making a purchase from VideoWallsDirect.com, you agree to the terms and conditions outlined in this Return & Refund Policy. We recommend reviewing this policy before placing an order. If you have any questions or concerns about our policy, warranty, or the replacement process, please don't hesitate to contact our customer support at info@videowallsdirect.com.
This Return & Refund Policy is subject to change without prior notice. Any revisions will be posted on our website.